Register your product and enjoy the benefits. We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. If you do not have a second device available we suggest you print out the instructions. We are partnering with clinicians and business customers throughout this process to ensure were doing all we can to help you and your healthcare needs. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. With your MyPhilips account you can: Access all your product information in one place (orders, subscriptions, etc.) Have the product at hand when registering as you will need to provide the model number. Our intention is to give affected patients and customers the service they expect and deserve as we resolve this matter as our top priority. Register your device on the Philips recall website or call 1-877-907-7508. One of the more complex aspects of the recall has been creating remediation options for all variations of affected devices. Click Submit to create your account. DreamStation Go: Whether you're traveling for business or venturing out on the vacation of a lifetime, DreamStation Go provides an easy, reliable and portable PAP experience for users who . Heres How to Get Low-Cost or Free CPAP Supplies! Fill out the registration form (leave Mobile Phone blank). We understand that the situation may cause you some anxiety and you may feel uncertain about what to do next. IMPORTANT: If a humidifier was included with your sleep therapy device, be sure to remove the water chamber before you proceed. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. We also offer frequent discounts on our machines, masks, and other CPAP accessories, which can help you save money on the equipment you need. Bluetooth pairing and data transfer Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. *Trilogy Evo devices provided as loaners do not contain the silicone foam or the affected PE-PUR foam. Proof of purchase may be required to take advantage of a promotion or request a repair within warranty. Note: Please use the same email address you used when registering your device for the voluntary recall. You may have a high deductible or perhaps you have preferences for a specific vendor that isnt covered under your current policy. Please click either Yes or No. Improvement of our service quality for better treatment adherence by using this application You can also upload your proof of purchase, so it is stored safely if you need it for service or repair of your product. We recommend you upload your proof of purchase, so you always have it in case you need it. You will be using Bluetooth to transfer your therapy results to the DreamMapper app. 2. 283% Countries where the receiving parties are located:Japan, Europe, etc. COPYRIGHT 19992021 US EXPEDITERS, INC. ALL RIGHTS RESERVED. As a first step, if your device is affected, please start the registration process here. If you do not remember your DreamMapper password or need to reset it: Bluetooth pairing and data transfer Once you have successfully logged in, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. To confirm that your Philips PAP device has been recalled, you need to visit the Philips registration site to register your device. You can log in or create one here. Whether in the judgement of the treating clinical team the benefit of continued usage of these ventilator devices may outweigh the potential risks identified in the recall notification. Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices or masks and should not be used. Dont have one? Email: respironics.service10@philips.com. This is a potential risk to health. The company announced that it will begin repairing devices this month and has already started . DreamMapper data is also analyzed to determine the number of patients that are using DreamStation related products as well as other Philips products. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. Dont have one? As mentioned, receiving a new device through your insurance plan requires a new prescription from your physician with documentation stating that you are using and benefitting from your sleep apnea treatment. What CPAP machines are on recall? Items of Personal Information to be Collected You are about to visit the Philips USA website. 2. 2. Philips Respironics DreamStation CPAP Machine: Two-years limited warranty DeVilbiss IntelliPAP Standard CPAP Machine: Five-year warranty Somnetics Transcend EZEX miniCPAP Machine: Three-year warranty Manufacturer warranties actually begin on the day you buy the CPAP machine from the manufacturer. Confirm the new password in the Confirm Password field. . Items of Sensitive Information to be Collected In compliance with Philips instructions and standard recall practices, CPAP.com is not replacing recalled products with current stock nor issuing refunds for past orders. 1. Auto CPAP Advanced. If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. Providing DreamMapper with the mask that you use for your therapy will allow us to assist you in obtaining good mask fit. You can sign up here. Once the purpose of use is achieved, your personal information will be destroyed immediately, unless otherwise required by laws. Below is the information you need to know on this recall, how you might be impacted, what next steps should be taken, and what you should expect. You can change your settings any time if you prefer not to receive these communications. While recalled devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and remediated devices is a silicone foam*. After youve registered your machine with Philips, you may be asking, what are my options for continuing therapy while I wait for Philips to send me a replacement machine or repair kit? Healthcare providers, patients, and other stakeholders should use the complete update, including information on the limitations of the testing, for any informed decision making and should not solely rely on the overview presented here. This includes Dreamstation, Dreamstation Go, Dreamstation ASV/ST/AVAPS, System One, and Remstar SE Auto . Create New Account Fill out the registration form. The Dream Family offers innovative, comprehensive sleep therapy technology like: . You can also upload your proof of purchase should you need it for any future service or repairs needs. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. If you do not have a second device available we suggest you print out the instructions. Register your product and start enjoying benefits right away. Please open the DreamMapper app on your mobile device and enter your Username and Password and click Login. Plus, it usually isnt as complicated as purchasing a new device through insurance. A patient no longer needs to tap a Ramp button every night to start at the desired pressure. You can register here. You are about to visit the Philips USA website. If you do not have a second device available we suggest you print out the instructions. VA has distributed approximately 300,000 Philips CPAP or BiLevel PAP devices for Veteran . Flurry Analytics uses cookies or similar techniques, which are text files placed in your App, in order to help the App to analyze overall traffic patterns through our App. Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. Duration of Retention and Use of Personal Information Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. Philips reports that, "The potential risks of particulate exposure include headache, irritation, inflammation, respiratory issues, and possible toxic and carcinogenic effects." Philips reports that the foam-related complaint rate in 2020 was low (0.03%). As a first step, if your device is affected, please start the. When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. Your IP address is anonymized prior to use and storage within Apptentive's products and services. Create a new password following the password guidelines. We Asked A Sleep Doctor About The Recent CPAP RecallHeres What He Said, Ultimate How To Guide: Best Ways To Clean Your CPAP, A Complete Review of the Lumin CPAP Mask Cleaner in 2023, ResMed AirSense 10 CPAP Machine Review Updated 2023 Card-to-Cloud Model, A-Series BiPAP Hybrid A30 (not marketed in US). Also, sound abatement foam in unaffected devices may be placed in a different location due to device design. Please contact your Philips representative if you are in need of a loaner Trilogy Evo device for a patient. The Company may provide a part or all of your personal information to a third party to facilitate the work. Login with your Username and new Password. On behalf of Philips, Apptentive will use information about your device (such as manufacturer, model, and operating system), app usage patterns, and information you elect to provide (such as survey responses or feedback) to provide services to Philips to help them understand App usage, provide support, and improve their products and services. This is a potential risk to health. We are partnering with clinicians and business customers throughout this process to ensure were doing all we can to help you and your healthcare needs. Click here to register a device affected by the recall of certain Philips Respironics Sleep and Respiratory Care devices. After careful analysis, we issued a Recall Notification in the US and a Field Safety Notice in other markets. This App uses Flurry Analytics, an analytics service (Flurry Analytics) provided by Yahoo Inc. Then you can register your product. Our experts know CPAP inside and out. We may also send messages based on the date you set up your account. Plus, most insurance companies require you to rent your equipment for a certain period of time and many require compliance monitoring to protect their investment. In that case, we cannot deliver recent information and newsletters, which is available only through collection of personal information. Using alternative treatments for sleep apnea. We recommend you upload your proof of purchase, so you always have it in case you need it. Further testing and analysis is ongoing. View/download instructions for Android devices, View/download instructions for Apple devices, Using an existing account on your mobile device. In that case, your use of the service provided in this application through collection of sensitive information may be restricted. Learn About Sleep Apnea and Treatment Options, The Latest CPAP Machine Reviews from Experts, Find the Best CPAP Mask for Your Lifestyle, Our Top Picks to Make CPAP Cleaning a Breeze, Were here to help! However, this recall is not a normal circumstance and different insurance companies will have varying courses of action for you to follow. While Philips recommends patients to discontinue use of your device and work with your physician or Durable Medical Equipment (DME) provider to determine the most appropriate options for continued treatment, we understand that many are not satisfied with this answer. This foam is cleared for use by the FDA in the DreamStation 2 CPAP device and authorized as part of our remediation. 1. You can find the list of products that are not affected here. Even Auto ON is enabled so that all you have to do is put your mask on and start breathing. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number. Your individual coverage with Medicare or Medicaid will determine how to proceed with your device. If your product is eligible for extended warranty, first you need aMyPhilipsaccount. Since solutions for the recall are almost as personalized as individual pressure settings themselves, its important to have a discussion with your doctor as soon as possible to determine the next steps. We encourage you to read it if youre experiencing hardship during this recall. Once you have successfully logged in, please open the instructions below for specific instructions on how to transfer the data from your current device to DreamMapper. Connected. You can log in or create one here. 1875 Buckhorn Gate, 5th Floor, Mississauga, Ontario L4W 5P1. You are about to visit a Philips global content page. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. These issues may result in serious injury that can cause permanent impairment or even be life-threatening. When you refuse to provide the authorization, you may have limited service provided through collection of personal information. If you do not have a second device available we suggest you print out the instructions. You can sign up here. The initial concern with the foam related to possible emission of particulates (tiny particles) from degraded foam and certain chemicals of concern, called volatile organic compounds (VOCs). As a result, testing and assessments have been carried out. We understand that any change to your therapy device can feel significant. What information do I need to provide to register a product? Please note that once an RP kit is shipped for the affected Trilogy 100/200 device, the loaner Trilogy Evo must be returned within 45 days to avoid being charged. Click Next. Questions about next steps after you have transferred your prescription settings? Once you have successfully logged in, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. The Food and Drug Administration (FDA) has authorized Philips to start repairing the first-generation DreamStation sleep apnea machines that were recalled in June because foam used in the devices posed health issues to consumers. Please review the attached. Further testing and analysis is ongoing. Enter your Username and affected Device Serial number. Once the purpose of use is achieved, your sensitive information will be destroyed immediately, unless otherwise required by laws. If you do not remember your DreamMapper password or need to reset it: Click Forgot Password?. What can I do with a My Philips account? If you continue using your device, please note that ozone is referenced by Philips Respironics as a potential contributing factor to degraded foam. Select your mask type and specific mask model. If you have any concerns we suggest you contact your durable medical equipment provider or your sleep specialist.Per Philips Respironics, all patients using one of their PAP devices should discontinue use immediately due to the health risks. In most markets, devices currently authorized for repair and replacement include DreamStation CPAP and Bi-level devices, DreamStation ASV devices, and DreamStation ST/AVAPS devices. This foam is cleared for use by the FDA in the DreamStation 2 CPAP device and authorized as part of our remediation. Receiving party's purpose of use of personal information: Store the collected information Products that are not affected may have different sound abatement foam material, as new materials and technologies have become available over time. Click Save. Confirm the new password in the Confirm Password field. Purpose of Collection and Use of Sensitive Information At the Login Page for DreamMapper, you can register for a new account or login with your existing Username and Password. How are you removing the old foam safely? In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips Respironics issued a voluntary recall notification. Can I trust the new foam? Duration of Retention and Use of Personal Information You can create one here. 1. Note: Please use the same email address you used when registering your device for the voluntary recall. When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. Enter your Username and affected Device Serial number. Further testing and analysis is ongoing. You are about to visit a Philips global content page. This is a potential risk to health. We will continue to take any actions Philips Respironics or the organizations governing them approve relating to this recall as quickly as we are able to execute them. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process.
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