Background 2. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. 1 0 obj These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. 0191 433 3174. housingadvice@gateshead.gov.uk. If we miss an appointment and we didn't contact you, please contact us. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. The panel decides which services they review based on various criteria. Some of these jobs need to be inspected before the contractor can start the work. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We will pay compensation for damage which is our fault or our contractors' fault. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. We are Gateshead Council'sHousing Team. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. It is also possible to claim for any damage that may have been caused during repair works. Request a FREE property inspection to find out how much your claim is worth. You have the chance to buy up to 10 additional holidays per year. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Copyright Andy T - 2021. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Payslips. Thank you so much. East Ham A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? %PDF-1.5 Gateshead Council 4.0 . Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Wherever possible we will place the order immediately. We hope to reschedule these eventsat a later date. : 50K - 53K. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Homepage for Gateshead Councils Benefits and Council Tax information The site has been designed with residents and local groups to ensure it is easy to use. If your repair can't wait until the programme we will carry it out within the normal timescales. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Don't worry, we can still help! <>>> At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. We will need to look at what has been damaged so please don't throw anything away. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We would not replace all items, only the ones that are required. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Repairs update You can now report your non-emergency repairs. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. We will first make sure that it is our responsibility to do the repair. endobj The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. These include re-fixing toilet seats and repairing minor leaks. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Visit directory. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. To keep up to date, why not follow us. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Call us on 0333 050 8887 to start the process or fill in the form. Office 3750 Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. She added: "Someone has got to own it. Well, theres so much on offer and heres just a few of the highlights! 27,852 - 30,151 a year. Our business support events remain cancelled for now. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Regent Street Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. United Kingdom. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously".
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